2020: Week 13 - Solution
Our solution for this week can be downloaded from the Preppin' Data Tableau Forum . This week we focused on improving our IT department performance by having a better understanding of SLA rates. We were given two sets of data, the Ticket Information from Jan-Mar and also the SLA agreements with various departments. Our task was to manipulate the data so that we could answer some questions as a result. Step 1 - Input Ticket Information Data Our first step was to input the three files of ticket information. As these all have a similar naming convention, we are able to use the wildcard union to input all three files whilst only using one input tool. It has the following setup: Wildcard Union - Exclude all sheets starting with 'SLA' Step 2 - Clean Ticket Field Within our original data source the Ticket field contains information about the Ticket ID, Department, and also who submitted the ticket. We want to separate these out into different fields, ...