2021: Week 23 - NPS for Airlines
Challenge by: Jenny Martin This week Prep Air are looking into their Net Promoter Score (NPS) and how this compares with a variety of other new airlines. NPS usually takes the form of asking customers "How likely ae you to recommend this company on a scale of 0-10?" You then subtract the detractors of your company from the promoters and end up with a score between -100 and +100. The higher the NPS, the better! However, like most metrics, on its own it doesn't tell you a lot. Do customers feel strongly one way or the other about any airlines? So it would be good to compare Prep Air's NPS with other airline's Net Promoter Scores too! In this challenge we'll use Z-Scores to standardise the scores and see whether Prep Air is above or below average. Inputs 1. Prep Air's customer ratings: 2. Other Airlines customer ratings Requirements Input the data Combine Prep Air dataset with other airlines Exclude any airlines who have had less than 50 customers respond C...