2024: Week 25 - SuperBytes Customer Complaints

Challenge by: Tobias Colmer

We're continuing with DS43's challenges so over to Tobias to explain his first challenge. 

_____________________________________

This week Superbytes needs you to take a look at their complaints data, as an error was spotted in a recent data leak posted by rival supermarket WeakFloats: we need to check if their claims are true! They claim that:

we have no category field in our data clearly stating the category of products being complained about & that we were resolving complaints before we’d even received them!

Inputs

There are 2 inputs for this challenge:
  • The Complaints Data Table 

  • The Product Category Lookup Table 

Requirements

  • Input the dataInput the data
  • Split the Complaint Description field into:
    • Product ID
    • Issue Type
    • Complaint Description (the text the customer wrote to describe the complaint)
  • Extract the first 2 letters of the Product ID as this represents the Category Code
  • Use this Category Code to join on the Product Category from the lookup table
  • Filter the dataset to only contain rows where the Date Resolved happens after the Date Received
  • Remove unnecessary fields
  • Output the dataOutput the data

Output

  • 11 fields
    • Complaint ID
    • Receipt Number
    • Customer ID
    • Date Received
    • Date Resolved
    • Timely Response
    • Response to Customer
    • Issue Type
    • Product Category
    • Product ID
    • Complaint Description
  • 53 rows (54 including headers)
You can view the output here.

After you finish the challenge make sure to fill in the participation tracker, then share your solution on Twitter using #PreppinData and tagging @Datajedininja, @JennyMartinDS14 & @TomProwse1

You can also post your solution on the Tableau Forum where we have a Preppin' Data community page. Post your solutions and ask questions if you need any help! 

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