2021: Week 52 Departmental December Operations
Created by: Carl Allchin One of the constant tasks I have had in my career is dealing with complaints data to ensure the customers / clients of the organisations get a better experience than previously. The final challenge for 2021 is helping our Prep Air team improve by understanding their customers' complaints. Input One Excel workbook . Two worksheets: 1. Complaints 2. Department Responsible Requirements Input the spreadsheet Count the number of complaints per customer Join the 'Department Responsible' data set to allocate the complaints to the correct department Create a comma-separated field for all the keywords found in the complaint for each department ( help ) For any complaint that isn't classified, class the department as 'unknown' and the complaint cause as 'other' Output the file Output 5 data fields Complaint Department Complaint causes Name Complaints per person 13 rows (14 incl. headers) You can download the full outputs here . After ...